Legal
Privacy Policy
Last updated: 13 juni 2025
1. Who we are
OnCue Timecode is a product of Fuego Fireworks, based in the Netherlands. This privacy policy explains how we handle your data when you use our website and software.
2. What data we collect
We collect the following data:
• Account data: email address, name, and licence code when you purchase a subscription.
• Payment data: payment processing is handled entirely by Stripe. We never see or store your credit card details.
• Device data: a hardware identifier is stored when you activate your licence, to link it to one machine.
• Usage data: basic website analytics (page views, referrer). No tracking cookies from third parties.
• Account data: email address, name, and licence code when you purchase a subscription.
• Payment data: payment processing is handled entirely by Stripe. We never see or store your credit card details.
• Device data: a hardware identifier is stored when you activate your licence, to link it to one machine.
• Usage data: basic website analytics (page views, referrer). No tracking cookies from third parties.
3. Why we collect data
We use your data to:
• Provide and manage your licence and subscription
• Send you your licence code and renewal reminders
• Improve our website and software
• Respond to support requests
• Provide and manage your licence and subscription
• Send you your licence code and renewal reminders
• Improve our website and software
• Respond to support requests
4. Stripe payments
All payments are processed by Stripe, Inc. Stripe's privacy policy applies to payment data. We only receive confirmation of payment, your email address, and subscription status from Stripe.
5. Data sharing
We do not sell, trade, or share your personal data with third parties, except:
• Stripe for payment processing
• When required by Dutch or EU law
• Stripe for payment processing
• When required by Dutch or EU law
6. Data retention
We keep your account data for as long as your subscription is active, plus 12 months after cancellation. Payment records are kept for 7 years as required by Dutch tax law.
7. Your rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent
Contact us to exercise any of these rights.
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent
Contact us to exercise any of these rights.
8. Cookies
Our website uses only essential cookies required for the site to function (session, language preference). We do not use advertising or tracking cookies.
9. Changes
We may update this policy from time to time. The latest version is always available on this page.
10. Contact
For privacy-related questions, contact us at:
Fuego Fireworks
Netherlands
Fuego Fireworks
Netherlands